We take back
Unused bags still in wrap. Unworn belts. Unopened wallets.
Returns
If a piece needs to come back.
Write to desk@tanneryh.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Pieces with body oils, rain marks or scuffs from use. Custom initials.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to UNIT 6B, 8/F, WING CHEONG COMMERCIAL BUILDING, 19-25 JERVOIS STREET, SHEUNG WAN, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.