The desk
Write to the people who cut the hide.
Every enquiry lands in one inbox in Hong Kong and is answered by the same small team that orders the hides. Give us the piece, the colour, the quantity and the country it has to reach, and the reply comes back with stock, price and a lead time you can plan around.
The seller on this site
Legal name
HUIXINDA Trading Company Limited
Registered office
ROOM 10D R1, 10/F, KIN GAIN INDUSTRIAL BUILDING, 9 SAN ON STREET, TUEN MUN, HONG KONG
HUIXINDA1@outlook.com — the only address we use. Replies come from it too, so a filter that whitelists it saves you a search.
+852 96606754 — best for a quick question about a hide lot, a colour match or a strap length. Send photos of the piece you already own if you are matching it.
Reply target
One working day, Monday to Friday, Hong Kong time. Enquiries that arrive after 18:00 HKT or on a public holiday are answered on the next working day. Anything with a monogram proof takes a little longer, because the stamp has to be set first.
Desk hours
09:00 to 18:00 HKT. The workshop is closed on Sundays, and the bench does not run on the first two days of Lunar New Year.
What to put in your first note
A short, complete note gets a useful answer in one round instead of four. Copy this list and fill it in:
- The piece name or its SKU — for example the Cowhide Everyday Tote, TH-TOT-01. The SKU removes any doubt about which size you mean.
- Colour, named as it appears on the product page: Tan, Black, Olive, Cognac, Chestnut, Navy, Tobacco or Sand. If you are matching an existing piece, say so and attach a photo in daylight.
- Quantity, per colour. Ten pieces in one colour is a different job from ten pieces spread across five.
- Destination country, and the city if it is a large market. This decides the courier, the transit band and whether duties will be raised.
- The date you need it in hand, not the date you would like it to leave us. We work back from your deadline and tell you honestly if it cannot be met.
- Monogram details if you want them: the exact characters, upper or lower case, and the position — outside centre, inside flap, or on the strap keeper. We confirm a proof before stamping.
- Whether you want a hide swatch before you commit. We post swatches for vegetable-tanned and pull-up cowhide, and they show the grain and colour of the actual lot.
- Any freight preference, such as a specific courier account, a consolidated shipment, or delivery to a warehouse rather than a street address.
Wholesale, press and complaints
Wholesale & trade
Write to the same inbox with the subject line Wholesale. Include your resale channel, the store or marketplace, and the colours you can actually sell. Trade pricing starts at twenty pieces per style and is quoted per hide lot, because the tannery price moves with the season. We will send a line sheet and a lead time in the reply.
Press & samples
Use the subject line Press. Tell us the outlet, the angle and the deadline. Loan pieces go out on a fourteen-day basis and must come back by tracked courier; we photograph each piece before it leaves so there is no argument about condition. Sample requests for a shoot are handled the same way.
Complaints
Use the subject line Complaint and put your invoice number in the first line. Attach photographs of the fault in daylight, plus a photo of the carton and the courier label if the damage happened in transit. We acknowledge complaints within one working day and give a decision within three.
No card is taken on this site
This site is an enquiry showcase, not a shop. There is no checkout, no basket and no payment form, and we will never ask you to send card numbers, CVV codes or bank passwords by email or WhatsApp. Prices shown are in US dollars and are a starting point for a quote, not a live offer.
A sale happens like this: you write, we confirm stock and lead time in writing, you accept, and we issue a formal invoice with the payment details for the company named above. Payment terms and the point at which a contract is formed are set out in our terms. If anyone contacts you claiming to be us and asks for a card or a transfer to a personal account, stop and forward the message to HUIXINDA1@outlook.com.
If something goes wrong
-
Tell us first, before you fix it
Email the desk with your invoice number, the fault and photos. Please do not take the piece to a local cobbler or a repair shop before you write — a third-party stitch can make a seam unrepairable on our bench.
Acknowledged in 1 working day -
A decision, in writing
We look at the photos, and if the piece is in front of us we may ask for it back for inspection. You get a written decision: repair, replacement, or refund. Defects in stitching, hardware and lining are covered; patina and grain marks are not, which is explained on the returns page.
Decision within 3 working days -
Repair, re-stitch or replace
Most repairs are saddle-stitched by hand, re-burnished and returned. A typical job is two to three weeks including freight each way. If the hide is no longer available we will offer the nearest current colour, or a refund of the piece's price.
Most repairs: 2-3 weeks -
Escalate to a named person
If the decision does not satisfy you, reply to the same thread with the word Escalate in the subject line. It goes to the director responsible for the Hong Kong desk, who answers within three working days. If you are still unhappy, you may complain to the Consumer Council or the relevant authority in your own country, and for data matters to the Privacy Commissioner for Personal Data in Hong Kong.
Final answer: 3 working days
Last updated 9 September 2026 · HUIXINDA Trading Company Limited